Privacy Policy


  • This document sets out the policies of RAO Solutions regarding the protection of the rights of persons to privacy. Its purpose is to explain to contacts and all others who deal with RAO Solutions what types of personal information RAO Solutions collects and how that information is used.
  • This policy reflects no commitment by, nor is it binding upon any party or parties other than RAO Solutions.
  • At times, RAO Solutions collects certain personal information about people with whom it deals, either in their personal capacities or as representatives of client institutions, suppliers or other businesses. Such people are referred to in this policy as “RAO Solutions’ contacts” or as simply as “contacts”.
  • RAO Solutions collects identifiable personal data as well as non-identifiable personal information. Items of identifiable personal information, such as names and contact details, are collected and used as a matter of course in RAO Solutions’ daily work. Often a person’s identifiable personal information includes the role or roles the person plays on behalf of his or her employer in the employer’s business relationship with RAO Solutions.


  • RAO Solutions respects the privacy of the individual and undertakes to protect the confidentiality of personal information about contacts that is supplied in the course of business relationships with RAO Solutions. RAO Solutions undertakes to use personal information solely for the purposes described above, and will not otherwise, unless legally obliged to do so, provide personal information to third parties.
  • RAO Solutions protects your personal information with industry standard security measures. In addition to normal precautions such as physical security and software/hardware firewalls, we have and adhere to strict internal security policies.

Reservation of Rights

  • RAO Solutions reserves the right to disclose personal information in its possession where it is required to do so by law or to exercise its legal rights or to defend itself against legal claims.
  • RAO Solutions reserves the right to make changes to this privacy policy. Where a major change is made, contacts will be informed by e-mail notification or through a notice on our website. Contacts bear the responsibility to read the changes.

Collection of Personal Data

  • RAO Solutions collects personal data about contacts. Contacts include those employees of client institutions with whom RAO Solutions will deal in the normal course of business. This information is collected when institutions first procure services from, or enter into a service agreement with RAO Solutions, when they instruct RAO Solutions, as their provider or Agent, to provide services or undertake service procurement or other actions on their behalf. Contacts also include persons within supplier and other organizations with which RAO Solutions has a business relationship – i.e. persons that suppliers, including self-employed consultants and contractors, or other organizations such as government departments or statutory bodies have appointed to deal with RAO Solutions.
  • RAO Solutions does not collect personal information about end users of client institution’s networks.

Usage of Personal Data

  • RAO Solutions uses personal information to ensure effective business communications with contact persons and/or client institutions, suppliers and other organizations with which RAO Solutions has dealings.
  • In its capacity as the agent of client institutions, RAO Solutions provides personal information about contact persons of client institutions to suppliers, where the supplier needs to use this information to communicate directly with the client institution. Similarly, RAO Solutions provides contact details of suppliers’ personnel to client institutions where this is needed for the furtherance of the business relationship.
  • RAO Solutions may collect other types of anonymous data from website users through the use of “cookies,” which are text files that a website places on the hard drive of your computer indicating what pages you visited. When you return to the website, your browser sends that information back to the site. RAO Solutions may use the information provided by cookies to analyze trends, administer the site, or for research and marketing purposes.

Usage of Personal Data

  • If you believe that RAO Solutions has not complied with the provisions of this privacy policy, please contact us.

Last Updated: 2018-12-17